Support

Contact us

Email [support email]. Tell us what you were trying to do and what happened, and include the invoice or quote number if there is one. We aim to reply within [2 business days].

Common questions

I can't sign in.

Use Forgot password on the sign-in page and we will email you a link to choose a new one. If the email does not arrive, check your spam folder and that you are using the address you signed up with.

How does QuickBillz work?

Type what you did in plain words, for example "bill John Smith $120 for a tap repair", and QuickBillz fills in a draft invoice. It only suggests: you check the customer, the lines and the totals, then issue it yourself.

A customer says they didn't get their invoice.

Ask them to check spam or junk first. You can send it again from the invoice page, or download the PDF and send it another way.

How do I record that I've been paid?

Open the invoice and record the payment. Billz does not connect to your bank, so payments are marked off by you.

How do I change my plan, or cancel?

From Settings. Details of what each plan includes are on the pricing page.

How do I delete my account?

Email us at [support email] from the address on the account. Download any invoices you want to keep first, because closing the account deletes your data. See the Privacy Policy for details.